Shipping & Returns

Shipping

All items are shipped via Australia Post using the method you selected during checkout.

Returns

1 The buyer may return any items purchased from the seller for a refund or replacement under the following conditions:

(a) The buyer notifies the seller within 7 days of delivery of the shipment and the goods are returned to the seller within 14 days of delivery and requests a Returns Authority.

(b) All returned items must be unopened and in original, saleable condition.

(c) A copy of the seller's invoice is included with the return.

2 The seller accepts no responsibility for any item returned that does not meet the stated conditions.

3 The seller will notify the buyer via e-mail, of a refund once the seller has received and processed the returned item. The buyer can expect a refund in the same form of payment originally used for purchase or a replacement item within 7 to 14 business days. The refund amount will be calculated based on the following terms:

(a) If the refund is due to an error made by the seller, then a refund equal to the full value of the returned goods will be made.

(b) If the refund is due to the buyer change of mind, then a refund equal to the value of the returned goods less a 10% restocking fee will be made.

(c) If the return is not due to the seller's error, the seller will deduct the shipping costs and credit card fees from any refund.

4 If the buyer used a gift certificate to pay for all or part of an item returned, that part of the refund will be credited on a future purchase. Please note, the original expiration date will still apply.

5 Should the buyer return an order that was placed using a promotional certificate, the amount of that certificate will not be refunded. Any unexpired promotional funds used on the order would, however, be returned to the buyer's account for use toward future purchases.